Alpha CrewsHeadquarters

Terms of Service

Last updated: 7 October 2026

These terms apply to every Alpha Crews HQ website and service, including PC Crew and Tech Crew (together, the Services). Please read them carefully. By creating an account or using a Service you agree to them. If you don't agree, please don't use the Services.

1. Who we are

The Services are operated by Alpha Crews HQ ("we", "us"). We are contacted through Telegram: use the "Contact us on Telegram" link at the bottom of every page of our websites.

2. Who can use the Services

You must be at least 18 years old and able to enter into a binding contract. By creating an account you confirm that this is true. Accounts are for one person only and may not be shared, sold or transferred.

3. Your account

  • Keep your password, two-factor device and recovery codes private. You are responsible for everything done through your account unless it was caused by our failure to take reasonable care.
  • Tell us promptly if you think someone else has accessed your account.
  • We may refuse to open an account, or suspend one, where we reasonably believe it is needed to protect you, other users, the Services or the law (see section 9).

4. Using the Services properly

You must follow our Acceptable Use Policy, which forms part of these terms. Specific Services may have extra terms. If they conflict with these terms, the Service-specific terms apply to that Service.

5. Donations and Plus membership

We don't accept donations or offer memberships at the moment: every Service we currently offer is free. If that changes, we will update these terms first.

6. Donations are non-refundable

This applies only to donations, which we don't accept at the moment. Nothing in these terms takes away rights you have by law as a consumer.

7. Availability and changes

We work hard to keep the Services running well, but they are provided on an "as is" and "as available" basis. We don't promise that they will always be available, uninterrupted, error-free or suitable for a particular purpose. They depend on third parties such as hosting and network providers. We may carry out maintenance, and may change, add or remove features. If a change significantly reduces Plus membership, we will tell you. Donations are not refunded because of a change, except where the law requires it.

8. Content and intellectual property

  • Everything on our websites (text, design, logos, software and media) belongs to us or our licensors. You may view it for personal, non-commercial use. You may not copy, republish or exploit it without our written permission.
  • Our websites may link to or embed third-party content (for example YouTube, Twitch or Telegram). Those services are run by others under their own terms, and we are not responsible for them.
  • If you send us suggestions or feedback, we may use them freely without paying you.

9. Suspension and termination

  • You can stop using the Services and delete your account at any time from your account page.
  • We may suspend or end your access, with or without notice, if we reasonably believe that:
    • you have seriously or repeatedly broken these terms or the Acceptable Use Policy;
    • your use creates a legal, security or reputational risk for us, our providers or other users;
    • a court, regulator or law requires it; or
    • a donation was reversed, charged back or not received.
  • We may also end a Plus membership at our discretion, at any time, without giving a reason.
  • When we suspend or end your access or membership, for any reason, no part of any donation is refunded, except where the law requires it.

10. Our responsibility to you

  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited or excluded.
  • If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. The Services are for domestic and private use only, and we are not liable for any loss of profit, business, business opportunity or business interruption.
  • Subject to the first point, and to the extent the law allows, our total liability to you in connection with the Services is limited to the total amount you donated to us in the 12 months before the event giving rise to the claim.
  • We are not responsible for delays or failures caused by events outside our reasonable control, such as network or power failures, actions of internet providers or governments, attacks, or natural events.
  • You are responsible for keeping your own devices secure and for backing up your own data.

11. Your responsibility to us

To the extent the law allows, you agree to compensate us for reasonable losses, costs and claims (including reasonable legal costs) that arise because you used the Services unlawfully or in serious breach of these terms or the Acceptable Use Policy.

12. Changes to these terms

We may update these terms, for example to reflect changes in the law or in our Services. We will post the new version here with a new "last updated" date. For material changes that affect Plus membership, we will give at least 14 days' notice through our websites or Telegram. If you don't accept a material change, you may stop using the affected Service before it takes effect.

13. Privacy

Our Privacy Policy explains what personal data we collect and how we use it.

14. Complaints

If something goes wrong, please contact us first. We aim to reply within 14 days and to resolve complaints fairly and quickly.

15. Law and disputes

These terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings there where the law allows.

16. General

  • If any part of these terms is found to be unenforceable, the rest remains in force.
  • If we don't enforce a right straight away, we can still enforce it later.
  • We may transfer our rights and obligations to another organisation that takes over the Services. We will tell you, and your rights will not be reduced as a result. You may not transfer your account or rights to anyone else.
  • These terms, together with the policies they refer to, are the whole agreement between you and us about the Services.
  • Nobody other than you and us has any right to enforce these terms.